This Privacy Policy explains how Cleaners W9 collects, uses and protects personal data relating to customers in its service area. It is intended to provide clear information about the personal data processed when you use cleaning services, make enquiries or otherwise interact with Cleaners W9. This Privacy Policy applies to all Cleaners W9 customers in the area served by Cleaners W9.
For the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation, Cleaners W9 is the data controller for the personal data described in this Privacy Policy. This means Cleaners W9 decides how and why your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection laws.
Cleaners W9 may collect and process the following categories of personal data about you when you enquire about or use cleaning services:
Identification and contact information, such as your full name, home address, billing address, and contact details including mobile or landline number and other communication details you provide.
Booking and service information, such as preferred dates and times for cleaning, type of property, access instructions, specific cleaning requirements, and any notes you choose to provide about the premises.
Account and communication data, including records of your communications with Cleaners W9, such as enquiries, complaints, feedback, and any responses or internal notes about the handling of your request.
Payment and transaction data, such as payment method, partial card details where required for processing, and records of payments, refunds and invoices. Cleaners W9 does not store full card details where payment is processed by a secure third-party processor.
Technical and usage information, which may include basic information about how you accessed the Cleaners W9 website, such as IP address, device type, browser type, and general website usage data, collected through cookies or similar technologies where used in compliance with applicable laws.
Sensitive personal data is not intentionally collected. Please do not provide unnecessary information revealing special categories of data such as health details unless it is strictly needed to deliver the service safely, for example where you require specific cleaning products due to allergies.
Cleaners W9 processes your personal data only where there is a lawful basis under GDPR. The main lawful bases relied on are:
Performance of a contract: to take steps at your request before entering into a contract and to perform the cleaning services contract with you, including managing bookings, providing services at your address, issuing invoices and processing payments.
Legitimate interests: to pursue the legitimate business interests of Cleaners W9, such as managing and improving services, responding to enquiries, maintaining records, preventing fraud and ensuring the security of staff and customers, provided these interests are not overridden by your rights and freedoms.
Legal obligation: to comply with legal and regulatory obligations, for example relating to tax, accounting, record keeping and responding to lawful requests from competent authorities.
Consent: where required by law, such as for certain types of marketing communications or for the use of non-essential cookies, Cleaners W9 will rely on your explicit consent. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
Cleaners W9 uses your personal data for the following purposes:
To provide and manage cleaning services, including handling booking requests, scheduling cleaners, accessing your property as instructed, adapting services to your preferences, and managing any follow-up visits.
To manage customer relationships, respond to your enquiries or complaints, provide customer support, and communicate with you about your bookings, changes to services, or important updates to terms or policies.
To process payments and maintain financial records, including issuing invoices, processing refunds where applicable, reconciling accounts and keeping appropriate records for tax and accounting purposes.
To improve services and operations, including reviewing feedback, monitoring service quality, training staff and contractors, and analysing aggregated data to enhance efficiency and customer experience.
To ensure security and prevent misuse, including ensuring the safety of cleaners and customers, investigating fraudulent activity, and protecting Cleaners W9, its staff and customers from unlawful acts.
To send permitted marketing communications, such as information about relevant services, offers or updates where you have consented to receive such communications or where Cleaners W9 is otherwise permitted to contact you under applicable law. You can opt out of such communications at any time.
Cleaners W9 may share your personal data with carefully selected third parties that act as data processors on behalf of Cleaners W9. These processors only process personal data in accordance with instructions from Cleaners W9 and are required to implement appropriate technical and organisational measures to protect your data.
Typical categories of processors include:
Payment service providers, used to securely process your payments and prevent fraud.
IT and hosting providers, who supply and maintain booking systems, customer management tools, email systems and data storage solutions.
Communication and customer support service providers, which facilitate customer contact, messaging and support ticket management.
Certain personal data may also be shared with independent cleaners or subcontractors where necessary to provide the services you request, for example sharing your name, address, and service instructions so they can attend your property. These parties are required to handle your data in a manner consistent with this Privacy Policy and applicable law.
Cleaners W9 may also share personal data where required by law or regulation, for example with tax authorities, regulators or law enforcement agencies when legally obliged to do so.
Where personal data is transferred outside the United Kingdom or the European Economic Area, Cleaners W9 will ensure that appropriate safeguards are in place to protect your data, in accordance with GDPR requirements. Such safeguards may include the use of standard contractual clauses approved by relevant authorities or reliance on adequacy decisions where available.
Cleaners W9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations.
Customer and booking records are generally kept for a period that allows Cleaners W9 to manage ongoing relationships, handle queries and address any potential disputes. Financial and transaction data may be retained for longer periods to comply with tax and accounting laws.
When personal data is no longer required, it will be securely deleted, anonymised or otherwise removed from active systems and backups in line with retention schedules and legal requirements.
Cleaners W9 takes appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and the use of trusted service providers. While every effort is made to safeguard your personal data, no system can be guaranteed to be completely secure.
Under GDPR and applicable data protection laws, you have several rights in relation to your personal data processed by Cleaners W9. These include:
The right of access, which allows you to request confirmation that your personal data is being processed and to receive a copy of that data along with certain information about how it is used.
The right to rectification, which allows you to request correction of inaccurate personal data and completion of incomplete data.
The right to erasure, also known as the right to be forgotten, which allows you to request deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and there is no legal obligation to retain it.
The right to restriction of processing, which allows you to request that the use of your data is limited in certain situations, for example while the accuracy of data is being checked.
The right to data portability, which allows you to request that certain personal data is provided to you or to another controller in a structured, commonly used and machine readable format, where technically feasible.
The right to object, which allows you to object to processing based on legitimate interests and to object at any time to the use of your personal data for direct marketing.
The right to withdraw consent, where processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with GDPR.
Cleaners W9 may update this Privacy Policy from time to time to reflect changes in services, legal requirements or data processing practices. Any updated version will apply to all Cleaners W9 customers in the area from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how your personal data is handled.
Book the most reliable cleaners W9 company and get the most affordable cleaning price. Call now to get a free quote and learn more about our limited deals.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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