This Health and Safety policy sets out the standards and procedures for cleaners working in the W9 area. Its purpose is to protect cleaners, clients, visitors and the public from harm during cleaning operations in homes, offices and commercial premises. All staff, contractors and managers are required to understand and follow this policy as a condition of working with our cleaning services.
Our organisation is committed to providing a safe and healthy working environment for all cleaners and to preventing accidents, injuries and work-related ill health. We will identify and control hazards associated with cleaning tasks, ensure suitable training and supervision, and continuously improve our health and safety performance.
Health and safety objectives include preventing accidents and cases of work-related ill health, providing clear guidance and information, consulting with cleaners on matters affecting their safety, and ensuring safe handling and use of chemicals and equipment in all W9 service locations.
Management is responsible for implementing this policy, carrying out risk assessments, providing training and protective equipment, and reviewing health and safety procedures regularly. Management will ensure that cleaning methods and products used in W9 properties are suitable, safe and in line with current legislation and recognised good practice.
Cleaners have a duty to take reasonable care of their own health and safety and that of others affected by their work. They must follow instructions, use equipment correctly, wear the required personal protective equipment, report hazards, incidents or near misses, and avoid taking shortcuts that could compromise safety.
Clients share responsibility for providing safe access to their premises, informing cleaners of any known hazards on site and maintaining safe conditions in areas where cleaning is carried out.
Risk assessments are carried out for typical cleaning tasks undertaken in the W9 area, including domestic cleaning, office cleaning, communal area cleaning and end of tenancy cleaning. These risk assessments identify hazards such as slips and trips, manual handling, chemical exposure, electrical equipment use and working at height for low-level tasks.
Based on these assessments, safe working procedures are developed and communicated to all cleaners. These procedures cover correct methods of mopping and vacuuming to reduce slip risks, safe use of extension leads and equipment, appropriate manual handling techniques for moving bins, bags and machinery, and safe working around residents, staff and visitors.
All cleaners receive induction training before starting work, including an overview of this Health and Safety policy, emergency procedures, correct use of cleaning chemicals, equipment operation, and incident reporting. Further task specific training is provided where needed, such as for deep cleaning or working in high traffic or shared spaces in the W9 service area.
Ongoing supervision is provided through site visits, spot checks and regular communication. Health and safety instructions are given in clear language and refreshed periodically to ensure cleaners remain competent and confident in safe working practices.
Personal protective equipment is provided where risks cannot be adequately controlled by other means. This may include gloves, masks, eye protection, aprons or other protective clothing, depending on the nature of the cleaning work and the products used.
Cleaners must use the provided protective equipment correctly and report any loss, defect or damage so it can be replaced promptly. PPE is selected to be suitable for the task, comfortable to wear and compliant with relevant standards.
Cleaning chemicals and substances are purchased, stored and used in line with manufacturer instructions and applicable safety regulations. Wherever reasonably practicable, lower hazard products are chosen. Safety data information is available for all substances used in client premises in the W9 area.
Cleaners are trained to dilute chemicals correctly, avoid mixing products, ventilate areas adequately and prevent contact with skin and eyes. All containers must be clearly labelled, and chemicals must never be transferred to unmarked or food and drink containers.
Cleaning equipment such as vacuum cleaners, floor machines and steam cleaners is maintained in good working order. Visual checks are performed before each use to identify damage, particularly to plugs, cables and moving parts. Defective equipment is removed from service immediately.
To minimise slips and trips, wet floor areas are signposted where appropriate in shared or commercial spaces, cables are kept tidy and out of walkways, and spillages are cleaned promptly. Cleaners are instructed to avoid leaving buckets, tools or bags in access routes.
Manual handling training covers safe lifting, carrying and pushing methods, using both hands where possible, keeping loads close to the body and avoiding twisting. Heavy or awkward loads are split into smaller loads or moved with suitable trolleys or equipment.
Cleaners are encouraged to maintain good personal hygiene, particularly when working in kitchens, bathrooms, communal bins or other higher risk areas. Hand washing or use of appropriate hand sanitiser after handling waste, chemicals or soiled materials is required.
Where cleaners experience health issues that may be linked to their work, such as skin irritation or breathing difficulties, they must report these promptly so adjustments to products, methods or PPE can be made as needed.
All accidents, near misses and dangerous occurrences must be reported as soon as possible so they can be recorded, investigated and used to improve safety measures. Cleaners working in the W9 area will be informed of emergency arrangements at each site, including evacuation routes and assembly points.
In the event of a spill of hazardous substance or breakage of sharp objects such as glass, cleaners must follow specific procedures to cordon off the area if possible, use appropriate PPE and tools to clean safely, and dispose of waste securely.
This Health and Safety policy is monitored through regular inspections, incident reviews and feedback from cleaners and clients. It is reviewed periodically, and whenever there are significant changes to work practices, products, equipment or legislation, to ensure it remains effective and relevant to cleaning activities in the W9 service area.
All cleaners and managers are expected to contribute to continuous improvement by raising concerns, suggesting safer methods and cooperating fully with any changes implemented following reviews or investigations.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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